Terms of Service

About these terms

These general terms cover the oakready.com website, free audit, Copywriter and enquiries. New website-build and hosting orders instead use the complete, separately versioned website contract identified at checkout; this general page does not add mutable terms to that contract. The relevant service sections explain the additional conditions. If you use our services on behalf of a business, you confirm that you are entitled to bind that business, and "you" means the business.

Our privacy notice explains how we use personal data, and our accessibility statement explains how we make the site usable for everyone. A written proposal for custom work sits above these terms where the two differ.

Who we are

Oakready is a trading name of Transport Concierge Limited, a company registered in England and Wales under company number 05348983, with its registered office at 7 Grove Court, Marr, Doncaster, South Yorkshire, DN5 7AL. You can contact us at hello@oakready.com.

Who can use our services

We welcome businesses and personal-use consumers. You must be at least 18 years old. A business label does not remove statutory consumer rights. You may use our services from anywhere, but they are provided from the United Kingdom under the law of England and Wales, and you are responsible for complying with the laws that apply to you and to your own website, content and customers.

Accounts

You can create an account with Google or with a sign-in link sent to your email address. Keep your email account secure: anyone who can read your email can sign in as you. Tell us at hello@oakready.com straight away if you think your account has been used without permission. You are responsible for what is done through your account until you tell us. We may ask you to verify your email address before some actions, and we may close accounts that are unused, abusive or created with false details.

Acceptable use

You must not use our services, or any website we build or host for you, to do anything unlawful or to harm others. In particular you must not:

• publish or send content that is defamatory, deceptive, obscene, hateful, infringes someone else's rights or breaks advertising, consumer, data protection or financial promotion rules;
• submit private systems, login details, malware or addresses intended to probe internal networks, or try to bypass our access controls, rate limits, free-trial limits or security checks;
• use the Copywriter or audit to produce spam, impersonate a person or organisation, or generate content you know to be false about real people or products;
• resell, scrape, reverse engineer or overload our services, or use automated tools to make requests the interface does not offer;
• use a hosted website for gambling, adult services, weapons, controlled substances, cryptocurrency schemes, or anything our payment or hosting providers prohibit.

We may reject, delay, remove or stop anything that breaks these rules, and we may suspend or close your account or website. Where we reasonably can, we will tell you first and give you a chance to put things right.

Free website audit

Oakready checks the public homepage at the website address you submit, combines the available results into a simple report and emails the PDF after you confirm your email address. You can close the confirmation page once the request has been accepted. No purchase is required and the audit does not commit either of us to anything further.

Submit only a normal public website address and an email address you can access. The free service is limited to one completed audit per network and is also protected by email, website and overall daily limits; people using the same office, home, hotel or mobile network may share that allowance. We may reject, delay or stop requests that exceed those limits or appear abusive.

The report is an automated snapshot of limited public checks at one point in time. It is not a full accessibility audit, security test, legal review, search-engine guarantee or professional advice. A website or third-party service may block or limit a check, some results may be unavailable, and results can change after the report is created. You remain responsible for decisions made using the report. You are responsible for entering the correct email address and checking its inbox and junk folder; if a report does not arrive, contact hello@oakready.com.

Website build and hosting

New website orders are governed by the complete website build and hosting contract, including its processing schedule. That identified contract takes precedence for the website service. You can download it before payment and receive the accepted words and your choices by email before work starts.

What you buy

The free standard build includes up to five authored pages in one language, an extra Blog archive and reusable post layout, one revision round, the editor, owner-managed pages and posts, up to three enquiry forms, 1 GB of private media and search/sharing metadata. There are 500 accepted form submissions per website and ten live publications per UTC calendar month. Rollback does not use the publication allowance. Additional initial authoring, languages, new designs and bespoke features need a separate quote.

Our first review build target is two business days after the first hosting payment, contract confirmation and a complete confirmed brief, necessary materials and approvals. It is an estimate, not a guaranteed launch date. Business days use Europe/London time and exclude weekends and England and Wales public holidays. You approve the initial private preview; ordinary later edits can be published directly. Legal changes retain their separate review.

Review and performance

The standard design and build fee is zero. Review your private preview and request the included consolidated revision round before approving publication. We optimise and test your website before handover, with a 90+ Google PageSpeed Performance target. Scores can change with content, third-party services and testing conditions. The free build does not introduce a separate voluntary hosting refund or performance guarantee. Statutory refund and cancellation rights remain unchanged. Earlier paid orders retain the guarantee in their accepted contract.

Hosting and leaving

Required hosting costs £30 GBP or $40 USD per month. The first month is paid at checkout while the website is prepared, with a minimum term of one paid month. You can cancel automatic renewal at any time through billing or by emailing hello@oakready.com. Hosting continues until the end of the paid month and no further renewal is taken. Domain registration and renewal are separate. A failed renewal has a seven-day grace period that retries do not restart. The one-month minimum describes ordinary subscription cancellation; consumer cancellation and other legal remedies can require a different result.

Website content remains recoverable or exportable for 90 days after hosting ends, then becomes eligible for reviewed removal and at least 14 days after a delivered deletion notice, subject to lawful exceptions. Your content and eligible original images are included in a free export. Oakready retains its proprietary design, layout and code. Optional assisted migration is £113 GBP or $150 USD, with the exact work, operator time and limits agreed before purchase. It is never required to cancel or receive your included export and does not buy design or code rights. A buyout requires a separate quote and written agreement. Earlier orders keep their accepted export rights.

AI Copywriter

Free trial

Each person may run one free trial without an account, within the size limits shown on the page. The trial is protected by Cloudflare Turnstile and network and browser limits, and may be paused when our daily or monthly trial allowance is used up. Trial output is yours to copy and use; we may remove it from our systems after a limited period.

Subscription and credits

Paid use needs an active monthly subscription, paid through Stripe. Each paid month grants the credits shown at checkout; unused monthly credits lapse at the end of that month and do not roll over. You can buy credit top-ups while your subscription is active; top-up credits expire 90 days after purchase, are spent after monthly credits, and cannot be used without an eligible subscription. Every request shows a maximum credit quote before it runs; you are charged the measured cost, never more than the quote, and an unused reservation is released. Prices, credit amounts and quotes are shown in the app and may change for future purchases; changes never affect credits you already hold.

You can cancel your subscription from the billing portal at any time; it stays active until the end of the paid period and no further payment is taken. Credits are not refundable once granted, except where the law requires. If a payment is refunded, reversed or lost in a dispute, we revoke the matching share of unused credits and may suspend generation and purchases while a dispute is open. We may suspend the Copywriter for an account that breaks the acceptable-use rules.

Custom builds and AI automation

Custom builds, integrations and AI automation projects are quoted work. When you send an enquiry we may ask questions and then send a written proposal setting out the scope, price, payment schedule, timing, what you must provide, who owns what and any ongoing costs. Work starts only when you accept that proposal. The proposal and these terms together form the agreement for that project; where they differ, the proposal wins. Automation projects can depend on third-party platforms and AI services whose behaviour, pricing and availability we do not control, and the proposal will say what happens if one of them changes. Estimates of time or money saved are our honest projections, not guarantees.

AI-generated output

Parts of our services use AI models: the audit explains its findings and suggests automations, the brief asks questions and suggests fonts, and the Copywriter writes drafts. AI output can be wrong, incomplete, generic or unsuitable, and similar output may be produced for other people. You must review AI output before you rely on it or publish it, and you are responsible for what you publish. We do not guarantee that AI output is accurate, original or fit for a particular purpose, and it is not legal, financial, medical or other professional advice. We do not use your content to train our own models. Provider-specific processing is described in our privacy notice.

Intellectual property

You keep ownership of the content, logos, images, business information and instructions you give us, and you give us a licence to use them to provide the services. You own your domain, your content and your media, subject to applicable third-party licences. New standard orders include permission to use the hosted website during the paid service and a free export of content and eligible original images, including customer-facing copy prepared for you. Website design, layout and build code remain Oakready's proprietary IP. A design or source-code buyout needs a separate quote and written agreement. Earlier orders retain their accepted rights. Copywriter output generated for you is yours to use as you wish, to the extent the law recognises ownership in it. Oakready keeps ownership of its platform, private build source, templates, prompts, writing guidance, tooling and everything that is not specific to your website, and may reuse general techniques and layouts for other customers. The Oakready name and logo are ours; do not use them without permission except for a small "built by Oakready" credit if you choose to keep one.

Prices, payment and tax

Prices are shown in the currency you choose before checkout and are fixed when you pay. Transport Concierge Limited is not registered for VAT, so no VAT is added; if that changes we will show it before you pay. Payments are taken by Stripe, which may apply its own checks. If you pay in a currency other than your card's, your bank may apply exchange rates or fees. We do not store your card details. Recurring hosting and subscription payments continue until you cancel as described above.

If you are a consumer

The consumer cancellation rules in this section apply to purchases made wholly or mainly for personal use, rather than business use. They are separate from ordinary subscription cancellation after the first paid month. Your statutory rights, including reasonable care and skill and any applicable cancellation rights, are not reduced by these terms. For a UK distance service contract, you normally have 14 days from the day after the contract is made to cancel without giving a reason.

Current website checkout requests immediate website-build and hosting performance through the payment button. It does not collect a separate acknowledgement that you lose a cancellation right on full performance. Starting work or paying for the first month alone does not remove your rights. Cancellation after an express early-start request may involve a lawful proportionate charge for services supplied. Earlier orders keep any stronger guarantee in their accepted contract.

The website contract includes the cancellation instructions and optional form. Immediate digital content, including Copywriter output where classified that way, has different rules. Any loss of that cancellation right needs its own express consent, acknowledgement and confirmation; website-service consent does not cover it.

Our responsibility to you

We provide our services with reasonable care and skill and remain responsible as required by law. For consumers, this includes foreseeable loss caused by our breach or lack of reasonable care. Using a provider or AI service does not transfer all responsibility to you. Our total liability to a business customer for all claims arising in any twelve-month period is limited to the amount that customer paid us in that period. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be excluded.

Suspension and ending the agreement

You can stop using free services at any time, cancel hosting or a Copywriter subscription from your account, and delete an account that has no linked website from the account page. We may suspend or end a service if you break these terms, if a payment fails and is not put right, if we are required to by law or a provider, or if we stop offering the service; where we stop offering a paid service we will give you at least 30 days' notice and let you receive the export included in your accepted agreement. The sections on intellectual property, liability and general terms continue after the agreement ends.

General terms

We may update these terms for new services, legal changes or clarity. The date at the top shows the current version and each order records the version you accepted. If a change materially affects a paid service we will tell you by email at least 30 days before it takes effect. If any part of these terms is found invalid, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to mandatory consumer protections and any right a consumer has to bring a claim in another court. These terms are in English.

Complaints and contact

If something has gone wrong, email hello@oakready.com with your website address or account email and what happened. We will acknowledge your complaint within two business days and aim to resolve it within 14 days. Our postal address is Transport Concierge Limited, 7 Grove Court, Marr, Doncaster, South Yorkshire, DN5 7AL.