Accessibility Statement

Our commitment

Oakready, a trading name of Transport Concierge Limited, wants everyone to be able to use this website and the services behind it, whatever device, browser or assistive technology they use. That includes the free website audit, creating an account, buying and briefing a website, editing it in the dashboard, using the AI Copywriter and asking us about custom builds and AI automation. We build accessibility into how we design, write and test, and we fix problems people tell us about.

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We believe oakready.com is partially conformant with that standard: most of the site meets it, and the exceptions we know about are listed below. We review this statement whenever we change the site in a way that affects accessibility, and at least every twelve months.

What we have done

The following apply across the site and the services:

• Every page has a skip link to the main content, one main landmark, labelled navigation and a logical heading order, so screen readers and keyboard users can move around quickly.
• Everything works with a keyboard alone. Buttons are real buttons, links are real links, focus is always visible with a high-contrast ring, and dialogs such as the currency selector and the audit form keep focus inside them while open and return it when they close. The cookie banner is a labelled region you can reach and leave freely.
• Controls are at least 44 by 44 pixels, so they are easy to hit on a phone or with a pointer that is hard to steer.
• Pages reflow to a 320 pixel wide screen without horizontal scrolling and support browser zoom up to 400 percent.
• Text and control colours meet WCAG contrast ratios in both the light and dark colour schemes, and the site follows your system's light or dark preference.
• Motion is limited and respects the reduce-motion setting in your operating system: reveals, spinners and carousel movement stop or simplify when you ask for less motion.
• Forms have visible labels, describe their errors in text linked to the field, and announce progress and results through live regions rather than only with colour or a spinner.
• Images that carry meaning have text alternatives; decorative images are hidden from assistive technology.
• Long pages such as this one, the privacy notice and the terms include a table of contents, and data tables have captions and header cells.
• Copy avoids jargon where we can, uses British English and states prices, limits and dates in words rather than symbols alone.

Known limitations

We know about the following and are working through them. If any of them stops you doing something, contact us and we will help you another way.

• The audit report is delivered as a PDF. Its text is real text that screen readers can read and search, but it is not yet a fully tagged PDF with a complete reading order and table structure. Ask us and we will send the findings in plain email text.
• Some parts of the journey are provided by other companies inside our pages: Stripe's checkout and billing portal, Cloudflare Turnstile checks on forms, Google sign-in and YouTube video embeds. We choose providers that publish their own accessibility commitments, but we cannot change how their components work.
• The website editor in the dashboard is a richer interface than the rest of the site. Editing pages, media and forms works with a keyboard and a screen reader, but some drag-and-drop actions, such as reordering images, currently have keyboard alternatives that take more steps.
• Design references in the website brief are shown as screenshots of other websites, described by the name and category of the website they come from rather than by a description of every element on the screen.
• AI Copywriter output is streamed as it is written. Screen readers are told when a result is ready rather than reading every word as it arrives, so there can be a pause before the finished text is announced.

Websites we build for customers

Every website we build uses the same layouts, colour rules, focus styles, touch-target sizes and reduced motion handling as oakready.com, and we check its structure, contrast and keyboard use before it is published. After handover the customer owns and edits the content, so the accessibility of a hosted website also depends on the text, images and alternative text they add. Each hosted website has its own owner and its own contact details; please raise problems with a customer's website with that customer first, and with us if you cannot reach them.

How we test

We run automated accessibility checks as part of our build and browser tests, and we check each new screen by hand with a keyboard alone, at 320, 375 and 1440 pixel widths, with the browser's reduce-motion and dark mode settings on, and with a screen reader on the flows people use most: the audit, sign-in, checkout, the brief and the Copywriter. We test in current versions of Safari, Chrome and Firefox on desktop and on the phones we have to hand, and our automated browser checks run on Chromium and WebKit.

Tell us about a problem

If you find something you cannot use, something that is hard to use, or you need information in another format, email hello@oakready.com and tell us the page, what you were trying to do and the browser or assistive technology you use. We will reply within two business days, tell you what we will do and when, and give you the information or help another way in the meantime. You can also write to Transport Concierge Limited, 7 Grove Court, Marr, Doncaster, South Yorkshire, DN5 7AL.

If you are not satisfied

We are a private company, so the Public Sector Bodies Accessibility Regulations do not apply to us, but the Equality Act 2010 does. If you are unhappy with how we have responded, you can contact the Equality Advisory and Support Service at equalityadvisoryservice.com. Our privacy notice and terms of service sit alongside this statement.